Returns & Refunds
Bought something from Ironclad Fit that isn't working out? You have 30 days from the day it arrives to send it back, no reason needed. Below you'll find exactly what counts, what steps to take, who covers the shipping cost and how soon your refund lands.
Return window
30 days from delivery
Return shipping
We cover it when the item's faulty or wrong; you cover it when it's simply not what you wanted
Refund time
3 to 10 business days once the item reaches us
Refund method
Back through whatever payment method you used originally
Section · 01
Conditions
Items must be returned within 30 days of delivery in unused, resaleable condition, with original packaging, tamper-evident seals, tags and labels intact. Sports nutrition products must have unbroken seals, apparel must be unworn with hygiene liners and tags attached, and equipment must show no signs of assembly, installation or use beyond inspection.
For hygiene and bio-safety reasons, opened sports nutrition tubs or sachets, worn compression apparel, unsealed mouthguards or intimate-contact accessories, and any customised or made-to-order equipment cannot be returned once the protective seal or packaging has been broken, except where the item is faulty or not as described.
Section · 02
Sending an item back, step by step
- Submit a return request to [email protected] with your order number and reason for return
- Receive your RMA return authorisation number and the designated return address by email
- Pack items securely in their original protective packaging with all seals, tags and inserts intact
- Receive your refund within 3-10 business days after the returned item passes inspection at our warehouse
Section · 03
Who pays return shipping
Faulty, damaged, or the wrong item altogether? That's on us, so we send a prepaid label or book a courier pickup. Simply changed your mind? The shipping cost back is yours, but we won't deduct anything beyond that.
Section · 04
Refund timing and method
Refunds go out within 3 business days of the item passing inspection. Paid cash on delivery? We send the refund by bank transfer to an account you give us. Paid by bank transfer? It goes back to that same account. Banks usually post it within 1 to 5 business days.
Section · 05
What to expect depending on the situation
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right item goes out, wrong one comes back to us | None |
| Parcel lost | We resend, or refund in full, once the courier confirms what happened | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | The full price of the item, refunded | Return shipping only |
Section · 06
Exchanges
Want a different size, variant, or product instead? Follow the return steps above and place a fresh order; we'll refund the returned item the moment it arrives. If the mix-up was our mistake, the new order ships free.
Section · 07
Cancelling an order
Haven't shipped yet? Cancel free of charge anytime before dispatch, just email [email protected] with your order number. Once it's out the door, the standard return process takes over.
Section · 08
Questions about this policy
Reach us at [email protected] or call +44 131 870 3286 during Mon-Thu 10:00-17:30, Fri 10:00-16:30. Every request gets an answer within one business day.
- Merchant
- Ironclad Fit Fitness Ltd.
- Registered address
- 76 Leith Walk, Edinburgh, EH6 8NX, United Kingdom
- Email
- [email protected]
- Phone
- +44 131 870 3286
- Working hours
- Mon-Thu 10:00-17:30, Fri 10:00-16:30
- Registration
- Company No. SC561165
